FAQS – All Questions Answered
What shipping carrier do you use?
We ship through UPS for Overnight Delivery.
Do you ship outside of the USA?
Sorry- we only ship within the USA.
Where are you located?
Our business office is located in New Jersey. Our fish farm is located in New York. Most of our fish ship from our New York location.
How do you pack the shipment?
Fish are packed in insulated boxes, with clean water and pure oxygen. Heat packs or cool packs are added at no additional cost when necessary. We have had extreme cases where packages have been delayed and still survived. While we would never intentionally put our fish in that situation, delays are sometimes inevitable. For that reason, we take the utmost care in how we package our fish.
How do I receive my fish if I live in another state?
Once your fish order has been prepared for shipment, you will receive a tracking number by email. We package them with pure oxygen and pack them in insulated boxes. It is best to have someone home when the fish arrive, so that your package does not sit outside your door in the hot or cold weather.
How soon after my order is placed do you ship my fish?
Before shipment, we quarantine all fish for at least 4 to 7 days. During this period, we closely monitor the fish to make sure they are healthy. We also do not feed them during this time in order to ‘clean out’ their digestive system. This lessens the chance of fish dying in transit due to poor water quality. We ship all our fish out every Monday for next day delivery.
What type of tank preparation do I have to do for the fish that I’ve ordered?
Once you have done your research on the fish that you want to buy, you need to make sure that you have the proper environment for your fish to live in. That means having a healthy, cycled tank for them to go into. It is good to have a spare tank set up, so you can acclimate your fish to your water before adding them into a community tank. Always use aged aquarium water with healthy bacteria in it.
I just received my fish and they don’t look like the pictures on the website. Why?
Most pictures are taken with adult fish who are showing their maximum color and size potential. Any fish that was just shipped will be stressed. Allow a day or two (or occasionally more) for the fish to acclimate to their new environment – their color will return. This stress can also affect a fish’s appetite. They may not eat for the first day or two. Be careful to not over feed during this period, as uneaten food will rot and diminish the water quality.
I just received my fish and they look scared or stressed out and they are not eating. What should I do?
It is normal for discus to become stressed and/or scared during shipment and once they are released in their new environment. You should keep the aquarium lights turned off for the first 48 hours of introducing the new discus to your tank. During those 48 hours they will be more likely to eat with the lights off. They may not eat right away and may take up to 1 week before they start eating which is normal and does not cause the discus any harm.
What kind of guarantee do you offer on the fish?
We can guarantee that your fish will arrive healthy up to 1 hour after they have been delivered. If any of your fish arrive dead on arrival you must send us a picture of the fish in the unopened bag within 1 hour of receiving the delivery. We will then issue you a STORE CREDIT toward your next order for the cost of the fish. We cannot guarantee the fish once the bag has been opened. Also, we cannot issue refunds on shipping costs. We work very hard to make sure that you receive your fish alive and we want your fish to have a long, happy life in your tank. ALl sales are final and we DO NOT issue Refunds- only Store Credit.
Where do your discus come from?
We breed many of the discus ourselves. We also work with a large network of local breeders who supply us with top quality discus.
I am going on vacation. How should I go about feeding my discus while I am away?
If you are going away the best option for feeding discus is to not feed them at all! Stop feeding them 48 hours before leaving. The day before you leave make sure to do a water change. Discus can survive without food for up to 4 weeks without a problem. It is not recommended that you have someone else feed the discus for you while you are away unless they are going to perform water changes for you. The uneaten food will turn into bacteria that will foul up your water quality causing the discus to get sick. If you plan on being away for more than 4 weeks then you should make arrangements for someone to feed your discus and perform one water change per week.